Terms & Conditions

 

These Terms and Conditions (“T&Cs”) apply to all lessons and courses provided by the Tutor. By booking a lesson or course, you confirm your agreement to these terms.

1. Bookings & Schedule

• Lessons are 50-55 minutes unless otherwise agreed.

• Schedules (dates and times) must be set in advance and confirmed by email or message.

• Changes to the schedule require mutual agreement.

2. Placement Test & Level Definition

• Students are recommended to complete a placement test in advance.

• The tutor also holds a consultation to check level, motivation, and availability which is paid in advance

• The placement defines which part or level of the course the student joins.

3. Payment Options

• Single Lesson: Full payment at least 24 hours before the lesson.

• a 10- lesson Bundle: Payment before the start of the first lesson, with 5% of discount

• a whole course (the number of lessons varies: Payment in full (with discount)

4. Course Duration & Completion

• Full course (36 lessons) must be completed within 3 months (intensive) or 5 months (standard).

• Each module (12 lessons) must start and finish within the agreed timeframe.

• Lessons not used within that timeframe expire, unless agreed otherwise in writing.

5. Cancellations, Rescheduling & No‑Shows

• Students must give at least 24 hours’ notice to cancel or reschedule.

• Cancellations with less than 24 hours’ notice will be charged in full.

• If the tutor cancels, a new time will be offered or the lesson credited.

• If a student does not show up or is more than 15 minutes late, the lesson may be forfeited.

6. Refunds & Credits

• Single‑lesson payments are non‑refundable once paid.

• Course modules or full courses: Refunds are only possible before the first lesson starts.

• If the tutor cancels without notice, unused lessons will be credited or refunded.

• In exceptional cases (e.g., illness, relocation), unused lessons may be credited at the tutor’s discretion.

7. Student Responsibilities

• Be punctual and prepared for lessons.

• Ensure internet connection, device, and audio/video are working.

• Complete any agreed homework or practice tasks.

• Respect the learning environment and maintain courtesy.

8. Tutor Responsibilities

• Deliver lessons professionally and on time.

• Provide tailored materials and feedback.

• Use internationally recognised resources (e.g. Linguahouse).

• Communicate promptly about any changes.

9. Intellectual Property & Materials

• Lesson materials remain the property of the tutor or licensors.

• Students may use materials for personal study only.

• Materials must not be resold, copied, or distributed.

10. Data Protection & Privacy

• Personal data (name, contact, test results) is used only for course provision.

• No data is shared with third parties without consent.

• Lessons may be recorded only with prior written agreement.

11. Governing Law & Changes

• These terms are governed by the applicable laws of the tutor’s country of operation.

• The tutor reserves the right to amend these terms; updates will be published on the website.